cancellation & refund policy

1. order cancellation window

You may cancel your order free of charge before the tailoring or dispatch process has commenced:

• Pre-dispatch Cancellations: Cancellation requests initiated within 24 hours of order placement will receive a 100% full refund to the original payment source.
• Post-dispatch: Once an ensemble has been handed over to our courier partner and an AWB tracking code has been generated, the order cannot be cancelled directly in-transit. You may initiate a return after receiving the package.

2. return eligibility & guidelines

We accept return and replacement requests within 7 days of delivery under the following conditions:

• The garment must be unused, unwashed, unaltered, and with all original brand tags, labels, and boutique packaging intact.
• Handcrafted artisanal ensembles undergo rigorous quality checks before dispatch. If you receive a damaged, defective, or incorrect piece, please notify us within 48 hours of delivery with clear photographs.
• Items ordered under clearance sales or heavily customized made-to-measure orders (custom height/alterations) are eligible for complimentary size adjustments rather than full return, unless defective.

3. refund process & settlement timeline

Once your returned package is received at our Kashmir boutique studio and passes quality inspection:

4. exchange & size alterations

We offer one-time complimentary size adjustments or exchanges. If your ensemble requires slight alteration in top length, sleeve length, or waist fitting, our master tailors will gladly alter it to your desired silhouette. Reach out to our concierge to initiate an exchange.

5. how to initiate a return or cancellation

You can initiate returns directly from your customer account or by contacting our concierge team: